PICKUP AND DELIVERY POLICY

Effective Date: September 4, 2026
Last Updated: September 4, 2026

This Pickup and Delivery Policy applies to orders placed with Mulberry Street Italian Food Center through our website, by telephone, or directly with our staff.

Orders placed through an independent ordering or delivery platform may also be governed by that platform’s policies.

ORDER CONFIRMATION

An order is not confirmed until it has been accepted and payment has been successfully authorized, when advance payment is required.

After placing an online order, review your confirmation carefully. Contact us immediately at (732) 477-4520 if the pickup or delivery information is incorrect.

Submitting an order does not guarantee that every item will be available. We may contact you if an item is unavailable, a substitution is needed, or we cannot fulfill the order as requested.

PICKUP LOCATION

Unless otherwise stated in your order confirmation, orders must be collected from:

Mulberry Street Italian Food Center
474 Brick Boulevard
Brick Township, NJ 08723
Phone: (732) 477-4520

PICKUP ORDERS

Customers are responsible for selecting the correct pickup date and time.

When collecting an order, you may be asked to provide:

• The customer’s name
• The order number
• The telephone number associated with the order
• Proof of purchase or identification, when reasonably necessary

Please do not arrive substantially earlier than the scheduled pickup time, as your order may not be ready.

PICKUP TIMES

Pickup times are estimates and are not guaranteed. Preparation may be affected by:

• Order size
• Product availability
• Special requests
• Store traffic
• Holidays and peak ordering periods
• Equipment or technical problems
• Circumstances outside our reasonable control

We will make reasonable efforts to prepare orders by the requested time and will notify you when a significant delay is known.

LATE PICKUPS

If you expect to be late, call us at (732) 477-4520 as soon as possible.

Because many products are prepared fresh and are perishable, we cannot guarantee their temperature, freshness, texture, appearance, or overall quality when collected substantially later than the scheduled pickup time.

Orders that are not collected are not automatically eligible for a refund.

AUTHORIZED PICKUP

You may allow another person to collect your order. That person should have the customer’s name, order number, and other information necessary to identify the order.

Once an order has been released to a person who provides the correct order information, Mulberry Street is not responsible for a dispute between the customer and that person.

DELIVERY AVAILABILITY

Delivery is available only to qualifying addresses and may depend on:

• Delivery distance
• Delivery zone
• Order amount
• Requested date and time
• Driver availability
• Product type
• Weather, traffic, or operating conditions

Available delivery options, minimum-order requirements, and applicable fees will generally be displayed during checkout or communicated when the order is placed.

We reserve the right to decline or modify a delivery request that cannot reasonably or safely be completed.

DELIVERY FEES AND TIPS

Delivery fees, service charges, minimum-order requirements, and applicable taxes will be shown during checkout when possible.

A delivery fee is not necessarily a tip for the driver. Tips are optional unless a gratuity or service charge is clearly disclosed as part of the order.

Delivery fees, service charges, and tips may be nonrefundable after delivery services have been performed.

DELIVERY TIMES

Requested delivery times and estimated arrival times are not guaranteed.

Deliveries may be affected by:

• Traffic
• Weather
• Road closures
• Order volume
• Product availability
• Building or property access
• Driver availability
• Circumstances outside our reasonable control

We will make reasonable efforts to deliver within the estimated time. A reasonable delay does not automatically qualify an order for a refund.

For an important event or a time-sensitive order, contact us in advance so appropriate arrangements can be discussed.

CUSTOMER RESPONSIBILITIES

Customers are responsible for providing:

• A complete and accurate delivery address
• A working telephone number
• Apartment, suite, unit, or floor information
• Gate codes, entry instructions, or security-desk information
• The recipient’s correct name
• Any other information required to complete delivery

Additional charges may apply if a delivery must be attempted again because the information provided was incorrect, incomplete, or unavailable.

RECEIVING A DELIVERY

The customer or an authorized recipient should be available to receive the order at the scheduled location.

The recipient should inspect the order promptly and report visible damage, missing items, or significant errors as soon as possible.

Once an order has been delivered and accepted, the customer is responsible for its proper handling, refrigeration, storage, and service.

UNATTENDED DELIVERIES

If you ask us to leave an order at a door, reception area, security desk, or another unattended location, you accept responsibility for the order after it is left at the requested location.

Mulberry Street is not responsible for theft, damage, contamination, weather exposure, temperature changes, pests, or deterioration occurring after an unattended delivery has been completed.

We may decline to leave an order unattended when doing so would be unsafe or inappropriate.

UNSUCCESSFUL DELIVERY ATTEMPTS

If a delivery cannot be completed, we may attempt to contact the customer using the information provided with the order.

A delivery may be considered unsuccessful if:

• The address is incorrect or incomplete
• The recipient is unavailable
• The customer cannot be reached
• Access to the building or property is unavailable
• It is unsafe or unlawful to complete the delivery
• The customer provided insufficient instructions
• The recipient refuses the order

An unsuccessful delivery caused by incorrect information, lack of access, or recipient unavailability may not qualify for a refund.

The customer may be responsible for additional delivery charges if another attempt is requested and available.

THIRD-PARTY DELIVERY SERVICES

Some orders may be delivered by an independent delivery provider.

When a third-party provider fulfills an order, its delivery procedures, fees, tracking tools, and additional policies may apply.

Contact us promptly if there is a problem with the food or order contents. Problems involving a third-party driver, delivery charge, or platform-controlled transaction may also need to be reported directly to that provider.

FOOD SAFETY AFTER PICKUP OR DELIVERY

Perishable food should be consumed promptly or stored at a safe temperature.

Customers are responsible for properly refrigerating, reheating, holding, and serving food after pickup or delivery.

Do not consume food that has been left at an unsafe temperature for an extended period. Mulberry Street is not responsible for deterioration caused by delayed pickup, unattended delivery, improper storage, improper reheating, or handling after the order has been received.

INCORRECT, MISSING, OR DAMAGED ITEMS

Inspect your order promptly after pickup or delivery.

If an item is incorrect, missing, damaged, spoiled, or materially different from what you ordered, call us promptly

at (732) 477-4520.

We may request the order number, photographs, packaging, or other information needed to evaluate the issue.

Depending on the circumstances, we may provide a correction, replacement, store credit, partial refund, or full refund in accordance with our Refund and Cancellation Policy.

CATERING DELIVERIES

Catering orders may have separate delivery fees, minimum-order requirements, service arrangements, setup charges, equipment requirements, and scheduling conditions.

Please review our Catering Order and Cancellation Policy for additional information.

CHANGES AND CANCELLATIONS

To request a change or cancellation, call us immediately at (732) 477-4520.

Changes and cancellations are not guaranteed after preparation or fulfillment has started. Additional charges may apply when a change requires new ingredients, additional preparation, or another delivery attempt.

Please review our Refund and Cancellation Policy for complete cancellation and refund conditions.

For questions or assistance with a pickup or delivery order, contact:

Mulberry Street Italian Food Center
474 Brick Boulevard
Brick Township, NJ 08723
Phone: (732) 477-4520
Email: info@mulberrystreet.net